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AI Apps For Zendesk
All the must-have AI apps your support needs
AI Apps For Zendesk
Trusted by brands to add AI to their support
AI Email Writer
AI Ticket Translator
AI Analyzer
AI Ticket ProceduresAI Email WriterCreate faster, better emails every time.
Just share the key points and let AI craft a complete email for you — in your agent’s style and brand voice. Never waste time writing replies again.
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AI Ticket TranslatorThe best translations app on Zendesk.
Generate replies in 80+ languages. Write instructions in one language, get a response in another — so your agents can support customers anywhere.
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AI Ticket AnalyzerActionable insights for every ticket.
Automatically create ticket summaries, key highlights, and smart next steps — so your agents resolve tickets faster with less manual work.
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AI Ticket ProceduresGuide every agent, every time.
Macha matches tickets to the right SOPs, surfaces the next step, and keeps agents moving — with live info from your Help Center, macros, Shopify, Notion, and more.
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Hear what our customers say
Nick NazzaroFounder“From the start, Macha helped us integrate AI into our business model, beginning with automating routine customer support tasks like answering common questions. This freed up our team to focus on more complex inquiries without sacrificing customer service.
“Macha AI has completely changed how we handle international support. Without hiring additional agents, we now provide high-quality responses in Dutch and French. I was so impressed that I shared our experience with Zendesk and their partners — they were equally amazed”
Yasmin JohnHead of Customer Supportmymuesli
“We have been using Macha AI and are super satisfied. Accessing the app is super integrated in Zendesk itself and with a few keywords a customer message can be written in no time at all. We had to contact the team with a question and our request was implemented within a few hours”
Johannes LenzCustomer Support Team LeadSUSHI Bikes
GDPR
Compliant
Zero Data
Retention Policy
SOC 2*
*In ProgressDesigned for privacy. Built for Trust
See the entire AI Suite in Action
Get a personal walkthrough of our Zendesk AI apps — and go live fast, with hands-on onboarding and a dedicated success manager.
Book a demoDedicated Account Manager
Receive support from a dedicated Account Manager throughout the onboarding process, completely free of charge.
Controlled Sandbox Testing
We’ll help you test the AI Agent's performance in a controlled sandbox environment before going live.
Post-Launch Support
Your Account Manager will monitor the AI Agent's performance and recommend ways to improve its efficiency.
Happy customers and their Success Stories
How Brandl automated 90% of post-sale support tickets with Macha AI
Brandl Nutrition improved order management by integrating Shopify and Recharge with Macha AI, automating 90% of post-purchase queries and simplifying customer access.
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How mymuesli transformed multilingual customer support with Macha AI
mymuesli leveraged Macha AI's Zendesk AI Agent Assistant to handle international customer queries, save 3-5 minutes per ticket, and improve agent productivity.
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How Orderchamp boosted support efficiency with Macha AI
Orderchamp leveraged Macha AI's Zendesk AI Agent Assistant to save 2-5 minutes per ticket, improve agent productivity, and scale multilingual support.
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