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Plans & Pricing

Paid monthly. No contracts on all plans.

Individual AI Apps
$10/ seat/ monthOnly pay for the seats you need
View Key Features
AI Email Writer - $10
Reply in 80+ languages
AI personas
Integrate knowledge center
AI Ticket Translator - $10
Auto-translate every ticket
Auto-detect customer languages
Every agent gets their own language setting
Respond in customer language, while view instantly viewing translation
AI Ticket Analyzer - $10
Sentiment scores
Customer issues and requests
Action items requested
Shortened summaries
AI Ticket Procedures - $10
Standard operating procedures for Ticket categories
AI highlights the exact step that needs to be taken
Auto-detect applicable ticket category
Complete AI App Suite
$15/ seat/ monthOnly pay for the seats you need
View Key Features
AI Apps Included
AI Email Writer
AI Ticket Analyzer
AI Ticket Translator
AI Ticket Procedures
Additional Features
White-glove onboarding
Dedicated account manager
Feature requests

Hear what our customers say

Customer testimonialYasmin JohnHead of Customer Support

“Macha AI has completely changed how we handle international support. Without hiring additional agents, we now provide high-quality responses in Dutch and French. I was so impressed that I shared our experience with Zendesk and their partners — they were equally amazed”

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“Macha AI has completely changed how we handle international support. Without hiring additional agents, we now provide high-quality responses in Dutch and French. I was so impressed that I shared our experience with Zendesk and their partners — they were equally amazed”

Customer testimonial
Yasmin JohnHead of Customer Supportmymuesli

“We have been using Macha AI and are super satisfied. Accessing the app is super integrated in Zendesk itself and with a few keywords a customer message can be written in no time at all. We had to contact the team with a question and our request was implemented within a few hours”

Customer testimonial
Johannes LenzCustomer Support Team LeadSUSHI Bikes
You're in great company
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Happy customers and their Success Stories

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